The next few blogs will be further elaborating on the systems concept of SIPOC. Upon completion of the characters or phases in the systems thinking and chain of events (SIPOC itself), we will illustrate how we can use these to improve our organization’s capability. This post will treat “suppliers”. We are not referring to drug […]
We like the title Random Acts of Product Development. It often appears that product development is a collection of ill-conceived and poorly executed tasks. Those planning refuse to recognize dependencies between groups and tasks and are unable or unwilling to acknowledge they are really working within a system – blinded by the solely important launch […]
We see well-meaning people adopt an attitude “if it needs done, then I will do it” even if their job or position in the company does not define them as the person to solve the problem. I call this absorption and it is part of the much ballyhooed “can-do attitude” upon which many companies thrive. […]
I know this is way off topic; however I thought we should post this. Below is a letter my brother and I sent to the Veterans Administration. Our father was in the Special Forces and served multiple tours in Vietnam. The US has been in wars for decades now, and we do not know the […]
We have been contemplating the ways we have seen employees respond to the consequences of a decision and the imminent resulting risk. We have noted these responses and know that there are at least two categories of response, Road Sign or Ambulance. Road sign people focus on moving the organization to a better place by […]
“Scaffolding” is a term often used in education, but in our experience, rarely followed to a significant extent. Scaffolding allows us to grow a student in capability by starting easily and providing progressively more intricate and involved exercises. This approach actualizes Lev Vygotsky’s concept of the zone of proximal development. When training clients, we must […]
Failure to train employees is a failure to invest in our own companies. In one case, we saw an incredible decline in unplanned production line downtime when we started teaching the technicians how to do their jobs—what a concept! If we are afraid our investment will move on to the next company after we have […]
We have seen the word “layoff” used during a reduction in force. A reduction in force is a mass firing, often engendered by management ineptitude but sometimes driven by market forces. A layoff occurs when we temporarily dismiss an employee, but we provide preferential treatment for them when the market bounces back. Even with the […]
Teams must grow; teams cannot be simply appointed and anointed. We may have a designated group that evolves into a team, but this emergent phenomenon takes time. It takes time to discover the strengths and weakness if each member of the group, understanding that ultimately transforms into trust, the backbone value/concept for any successful team. […]
Occasionally, we are put in the position of removing an employee; that is, we must fire them. In many cases, we will not have enough documentation to validate the ineptitude of such an employee. Furthermore, we may not have a standard algorithm (procedure) to follow when removing this individual. Many companies add the impediment of […]