The customer is the receiver of the output; the customer can be an internal end customer or an intermediary to the next “chain” of events on the way to the final customer. Ultimately, we are aligning our actions (Suppliers, Inputs, Processes, and Outputs) in a way that provides the biggest benefits for our final customer. […]

We have witnessed a disconcerting trend.  That trend is in consolidating risk reserves for projects into one, centrally managed bucket of money.  This bucket was once reserved for the unknown-unknowns and was called a Management Reserve.   However, more businesses are beginning to strip projects of their known-unknown Project Risk Reserves and placing calculated project contributions […]

I know this is way off topic; however I thought we should post this. Below is a letter my brother and I sent to the Veterans Administration. Our father was in the Special Forces and served multiple tours in Vietnam.  The US has been in wars for decades now, and we do not know the […]

The initial product requirements provide the product baseline. Our project planning will be focused upon delivering meeting these requirements. In a phased development process, we will prioritize the requirements (shown earlier) and deliver iterations.  This staged delivery allows us to gain additional insight into the product.  We may learn things that necessitate changes to the […]

“Scaffolding” is a term often used in education, but in our experience, rarely followed to a significant extent. Scaffolding allows us to grow a student in capability by starting easily and providing progressively more intricate and involved exercises. This approach actualizes Lev Vygotsky’s concept of the zone of proximal development. When training clients, we must […]

Consider a rather large project that like so many projects had some difficulties. The project team had a major component (subsystem) delivered from a supplier. The supplier has one set of processes and the customer organization another. This supplier delivers multiple versions of this major subsystem. The customer integrates this subsystem into the larger system […]

Teams must grow; teams cannot be simply appointed and anointed. We may have a designated group that evolves into a team, but this emergent phenomenon takes time. It takes time to discover the strengths and weakness if each member of the group, understanding that ultimately transforms into trust, the backbone value/concept for any successful team. […]

We have never seen a meaningful employee evaluation system. The abominations are generally designed as a tool to assess the performance of the employee with respect to corporate goals. When they present the illusion of quantification, the values are really qualitative and they will inflate over time as people are ‘soft’ about providing ‘real’ assessment. […]

This blog post is born out of a response to the Named Risk post from Ed Arnold on www.LinkedIn.com.   He left the reply below: In my experience, a lot of time/effort is wasted when project owners change. The knowledge gets lost, even if they leave their spreadsheets and power points behind. The answer: a collaborative […]