Learning and the Organization
  • Reduce required billable hours ratio (80% or even less)
  • Make time for learning and spreading what is learned
  • Gamify the work and learning opportunities
  • Encourage exploration by the individual and the team
  • Each team member shares their expertise
  • Encourage lateral (silo to silo) communication
  • Develop communities of practice as a resource to the organization
  • Integrate learning and improvement objectives in the daily work
  • Schedule recurring point to share the learning of all the department
  • Consider on line database with searchable metadata tags
  • Job rotations, specifically to interfacing or depending departments
  • Special assignments for individuals to develop new skills / knowledge the organization will need in the near-term future
  • A career development plan for team members that is used, and treated with respect – and not a joke or a checklist formality
  • Act as if learning and improvement matter, do not pay lip service
  • Create an environment that does not punish failure – but ensures exploration of what happened and why. Failure is not a good thing, nor a bad thing.
  • Baseline expected analytical / statistical tools for the department and team members
  • Identify teachers / coaches within the team to develop these skills throughout the team
  • Create knowledge sharing networks for dissemination of learning
  • Develop a culture of questioning. It is okay to say I don’t know.
  • Those that know should not tell, but coach, ask questions, point to places to look and evoke answers from within the student
  • The work is learning. Encourage learning beyond the daily, and present activities of the job
  • Set up a library or virtual library for the organization – of books and other material that applies to the organization
  • Frequent lunch and learns
  • Frequent work reviews / critiques a la retrospectives
  • Mental or thought experiments
  • Develop an environment that grows a common lexicon and shared mental models
  • Prioritize learning, slow down to allow it to happen, include learning in work estimates (time & cost)
  • Team members teach team members
  • Abolish sloganeering
  • Develop corporate culture that values learning and sharing
  • Managers are teachers and coaches