Quality management is the practices the organization employs to meet the customer quality expectation. There are techniques and tools used to deliver a cost effective quality product. This includes quality control, quality assurance, quality improvement, and quality planning. Product reliability is the quality of the product over time, and Total Quality Management is a comprehensive approach to continuous quality improvement. This forum will treat hardware and software quality techniques.
This discussion board is for the book Total Quality Management for Project Management written by Kim H Pries and Jon M Quigley
